Refund / Return Policy

1. Custom Design Services

Custom design services include services such as logo design, branding, business card design, brochure design, flyer design, poster design, digital artwork, portrait artwork, video editing and other customized creative services. Because custom projects are created specifically for the client, refunds are handled according to the stage of the project and the circumstances of the request.

2. Before Work Begins

If a client requests cancellation before work has started, the request may be eligible for a refund, subject to any agreed project terms and applicable payment-processing circumstances.

3. After Work Has Started

Once significant work has started on a custom project, the payment may not be fully refundable because time and creative work have already been invested in the project. Where appropriate, 360 CREATIONS may consider a partial or full refund based on the circumstances.

4. Completed Projects

Once the agreed design work has been completed and the final deliverables have been provided, refunds are generally not available simply because the client changes their mind or no longer wants to use the design. However, if there is a genuine issue with the agreed deliverables, please contact us so we can review the matter.

5. Revisions

A request for revisions within the agreed revision allowance is not considered a reason for a refund. We will make reasonable efforts to address revisions included in the agreed package or project scope. Requests outside the agreed scope may require an additional payment.

6. Client-Provided Information

360 CREATIONS is not responsible for delays, errors, or additional work resulting from incorrect, incomplete, or late information supplied by the client. Refund eligibility may be affected where a project cannot be completed because the client does not provide the information or materials required to complete the agreed work.

7. Digital Products

Because digital products may be delivered electronically, purchases are generally non-refundable once the digital product has been successfully delivered or downloaded, except where:

• The wrong product was supplied
• The file is materially defective
• The download is corrupted and cannot reasonably be replaced
• There was a duplicate charge
• A refund is otherwise required by applicable law
• 360 CREATIONS determines that a refund is appropriate

7. Digital Products — problems

If you experience a problem with a digital product, contact us before attempting to redistribute or modify the product so we can help resolve the issue.

8. Incorrect or Defective Digital Files

If you receive an incorrect or defective file, contact us at xemorph.xnx@gmail.com. Please include your order number, the product name, a description of the problem, and relevant screenshots or evidence where useful. We may provide a corrected replacement file or, where appropriate, a refund.

9. Unauthorized Distribution

Refunds will generally not be provided for a digital product where the customer has intentionally redistributed the files, resold the files, shared the download with others, uploaded the files publicly, or violated the applicable product licence.

10. Payment-Processing Errors

If you believe you have been charged incorrectly or more than once, contact us as soon as possible. We will review the transaction and take appropriate action.

11. PayHere Refunds

Where a payment was processed through PayHere, an eligible refund may be initiated through the PayHere system. PayHere's current documentation states that its standard refund mechanism supports full refunds, while partial refunds may need to be handled manually. It also states that card refunds may take additional time to appear on the customer's card, particularly for delayed refunds. Therefore, the time a customer actually sees a refund may depend on the payment method and payment provider.

12. Refund Requests

To request a refund or report a problem, contact 360 CREATIONS · Email: xemorph.xnx@gmail.com · Phone: +94 76 900 7713. Please include your order number and a clear explanation of the issue.

13. Refund Review

Each refund request will be reviewed based on:

• Type of purchase
• Project status
• Whether work has started
• Whether files have been delivered
• Whether a digital product has been downloaded
• The nature of the reported problem
• The applicable project/product terms
• Applicable legal requirements

14. Changes to This Policy

360 CREATIONS may update this Refund / Return Policy when its services, products, payment methods, or business practices change. The latest version will be published on this page with an updated "Last Updated" date.